Member Support: Having Your Back and Getting in Touch

Watch Gang Member Support

Watch Gang has been hailed as the World’s Best Men’s Box Club, but we’re not content to stop there. Our mission is to ensure that every Watch Gang member has the BEST experience possible, all the way from sign up to shipment and beyond every single month. 

Sometimes, though, there might be a little snag along the way. If that happens, rest assured that we’ve got your back. 

Our Help Center is chock full of just about every piece of Watch Gang info you could ask for. The handy search function is a great first step towards pinpointing the answer to your conundrum. Simply start typing in the search bar until the topic you’re hunting for pops up.

You can also bypass the search option by clicking on one of the categories located just below it. 

Let’s be honest. Nobody likes hanging out on hold while some muzak’d version of Seal’s “Kiss from a Rose” burrows its way into your brain. (But hey, if that’s your judgment here!) That’s why we empower you to quickly find the solution at a speed a call could never match. 

Of course, there are some issues that do require a little more oomph than what’s available in the Help Center. That’s why we’ve got a stacked Member Support team standing by to help make it all better.

When you Contact Us, we ask you to give us just a little bit of info up front. That way we can make sure your issue is taken care of as efficiently as possible. Whether you’re experiencing some trickiness with your account or need help with your watch, the Contact Us form is the best first step. 

You can even attach photos and videos when filling out the form, which is extremely helpful when troubleshooting a technical issue with your watch. Our in-house horologists and brand specialists can then use that info to diagnose the problem. 

One thing you should know about us is that we work fast. We generally respond to all emails within 8 hours of receiving them, except on weekends when it can take up to a day. 

When all is said and done, what matters most to us is that you have an amazing experience as a Watch Gang member. 

But don’t just take our word for it. 

Check out a small sampling of the praise our Member Support team has gotten over the years, including a 4.7 star rating from Birdeye:

If you’re not already a Watch Gang member, there’s never been a better time to join. Starting a membership will give you exclusive access to: 

What are you waiting for? Get in the Gang today, and say ‘Hey’ to us any time!